A Model of Process Excellence That Is Relevant Today
For many years, Process Excellence was closely associated with Lean, Six Sigma, process mapping, waste reduction and continuous improvement. These
The Future of Process Excellence: Do We Need a New Term?
For decades, organisations have searched for better ways to improve how work gets done. We have called it Continuous Improvement,
Digital Transformation, Operational Excellence, or Process Improvement—Are We Talking About the Same Thing?
Spend enough time in industry and you will hear an impressive collection of terms used to describe how organisations are
Stop Renaming Process Improvement, Start Doing It Properly
Over the past two decades, the language of process improvement has changed repeatedly. What was once called Lean became Operational
AI Won’t Solve Your Digital Transformation — Workflow Design Will
Artificial Intelligence is dominating the digital transformation agenda. Organisations are investing heavily, running pilots, and exploring use cases across every